Reference

Open the Legal Terms for Indonesia

Open the legal terms before you send a form, so you know how we handle data, access, and account changes.

Local law onlyData handlingCookiesWIB repliesDANA / QRIS
berkaslot Open the Legal Terms for Indonesia
HELP ROUTES

Switch to Policy Help Fast

When a legal question needs a human reply, you can reach us through live chat, WhatsApp, or email.

Live chat Use live chat when you want the fastest path for access, data, or consent questions. We can pull the current thread, check the account email, and match the request against DANA, OVO, GoPay, or QRIS records.
WhatsApp Send WhatsApp when you want the request kept on your phone. Add the registered email, the topic, and one short screenshot, so we can identify the right legal file without asking you to repeat details.
Email Email suits longer requests, such as a correction, a copy of held data, or a written objection. Include the subject, the account name, and any payment reference that helps us trace the record.
DATA CARE

Browse Data and Security Handling

We keep policy handling tied to the account, not to loose notes. Cookies remember session state, language, and device choice on Android and iPhone, while account changes stay behind a matching-email check…

Data handling

We collect only what we need to operate the account and answer legal requests: name, contact data, and the payment reference connected to DANA, OVO, GoPay, or QRIS when tracing a transaction.

Cookies

Cookies help keep you signed in, remember language, and hold session state when you move between Chrome on Android and Safari on iPhone. You can clear them in browser settings at any time.

Account security

We protect edits with a matching-email check and, when needed, a second confirmation on the registered phone. That keeps changes tied to your account and reduces the chance of an unwanted update.

Retention

We keep request logs and transaction references only as long as needed for dispute handling, security checks, and legal duties. After that period, the records move out of active use under our schedule.

Change requests

If your name, phone number, or address changes, send a written request from the registered account and attach the matching document. We verify the request before updating the profile.

Contact route

For a copy of what we hold, a correction, or an access question, use live chat, WhatsApp, or email. Add a clear subject line so the request reaches the right team.

Browse Common Policy Questions

If you want the legal details before opening an account, this is the quickest place to check them. We cover access by region, data use, cookie handling, retention, and the steps for corrections so you know what happens before and after you send a form. If you are in Indonesia, the same rule still depends on local law and local permission.

Access depends on local law and is available only where local law permits. If the rule applies in your region, we will show the account form and the legal links before you continue.

We collect the details needed to open, verify, and support your account, such as name, contact data, and the payment reference for DANA, OVO, GoPay, or QRIS when tracing a request.

Yes. Cookies help keep your session active and remember language on Android Chrome and iPhone Safari. You can clear them in your browser settings if you want to start a fresh session.

We keep account and request records only for the period needed to handle disputes, security checks, and legal duties. After that, they leave active use under our retention schedule.

Send a written request from your registered email or live chat, explain what needs to change, and attach the matching document if the update concerns identity or address details. We verify it before editing the account.

Use live chat, WhatsApp, or email. Add the account email, the topic, and a clear subject line so we can send your request to the right team without delay.

If access rules change in your region, we may limit registration or account use until the new requirement is met. Your stored records stay handled under the same retention and security controls.